"Jason and the team at Just Better Care Illawarra Southern Highlands go above and beyond and exceed all expectations of a service provider. They are all very friendly and approachable and are happy to do anything asked of them and have made transitioning into the system a breeze."
- Korina, Customer
"Here is why I really enjoy being a Just Better Carer. Firstly they often have cool courses, information events and team meetings - these have continuously kept us informed and up to date. They truely care about their workers and the people in the community they endeavour to support. The reason for this is they have always handpicked each carer, acknowledging their personal qualities and skills to match with the person to be supported. I have never had this kind of acknowledgement or support from a company before."
- Dinah, Staff Member
"The staff answer the phones promptly, are always friendly and demonstrate an understanding of the pressure local managers face when it comes to shift support. The staff supplied by JBC are all very well trained and have varied experience which is essential in this sector. JBC are able to provide staff to cover shifts either planned or at short notice and they keep us well informed/ updated on a regular basis regarding our shift requests. We have good communication during normal office hours and out of office hours and we always receive a quick response."
- Anonymous, Broker
"I have been using Just Better Care for about 3 years for my attendant care package. I have been impressed with the quality of staff and from first speaking to them I felt that my needs were understood and that they will go above and beyond to make sure my services run smoothly. I like how they regularly talk to me and I feel confident that my service will be delivered effectively. Knowing that there is an on call service, as well, gave me added reassurance."
- Narelle, Customer
"I don't know what we would do without our dad's carer. She gives us peace of mind when we have respite for dad. We trust her completely with him, his money, and his home. The other caregivers are great also. I like the fact that we can change the schedule as needed. We could not be any happier as the staff are very patient and helpful and adapt to situations with dad's dementia very well! Outstanding."
- Lisa, Customer's daughter
"For the last 4 years I've used Just Better Care as I have Motor Neurone. Overtime, it has severely affected my ability to speak, move, and eat and I now require care and companionship a lot more. Just Better Care staff are very responsive to me, without comment or urging me, they thoughtfully help provide care for my needs. Additionally, they feel like part of the family, they help with the daily household routine, pitching in on anything required so that life can run as smoothly as possible. We are grateful to have them."
- Jenny, Customer