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To contact Just Better Care National Office, please use this contact form instead.
Contact Canberra & South Coast
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Frequently asked questions
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
- Incidents
- Critical incidents
- Complaints or negative feedback
- Concern over the customer’s health
- Clinical concerns such as medication issues
- To seek approval for requests to change ore-defined service tasks.
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services
To apply for a Home Care Package you need to contact the Government's My Aged Care service on 1800 200 422 for assessment by the Regional Assessment Service or ACAT. If approved you will then join a waiting list for your Package to be assigned to you.
Our support services are flexible, available as a one-off, short-term or as an ongoing care arrangement and are tailored to your personal preferences and budget. If you require services immeadiately, talk to your local Just Better Care office about private or self-funded in-home care.
A Home Care Package (HCP) is designed to help you remain living independently and safely in your own home. The funding can be used to pay for support services, allied health, products and suppliers that align with your specific care needs.
Depending on your HCP level and needs, you can spend your home care package funds on the following
- Personal care (such as bathing and maintaining personal hygiene)
- In-Home Nursing Therapies to maintain movement and mobility (such as podiatry, physiotherapy, and occupational therapy
- Meal preparation
- General cleaning around the house, often referred to as Domestic Assistance (such as cleaning, laundry, and general housework)
- Support with social activities to help the person stay engaged with their community
- Transport support
- Home or garden maintenance
- Support managing particular conditions to help you live independently at home.
For more information, talk to your local Just Better Care office or visit the My Aged Care website for a thorough overview of services.
My Aged Care is a free service that provides information and support for older people and their families to navigate the Australian government's aged care system:.
My Aged Care has a range of general information about aged care services and is aimed at family members and friends caring for a person aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islanders). For more information about My Aged Care you can call them direcrtly on 1800 200 422 or speak with your local Just Better Care office.
If you’re applying for a Home Care Package, you may have to pay an income tested care fee.
To work out if you need to pay this fee, and how much it will be, you need your income and assets assessed.
To find out more about the income and means assessments go to the My Aged Care website
The first step to access government-funded aged care services is to get assessed. You can apply for an assessment online or call My Aged Care on 1800 200 422.
The NDIS (National Disability Insurance Scheme) is Australia's first national Scheme for people with disability. It provides funding directly to individuals that they can spend with a number of providers to help them manage their support needs.
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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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