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Welcome!
Frequently asked questions
Making a positive difference to someone else’s life can be highly rewarding. You will be part of a team that’s dedicated to enhancing the lives and wellbeing of others. We value our staff because we believe they are vital to our success.
Just Better Care offers excellent support and the opportunity to develop a rewarding career in community care. You will enjoy the benefits of flexible hours, weekly pay, local work - close to home, access to our free employee assistance program, training opportunities, and access to our free online learning tools and resources to support your career development. You will also have the assurance of working for a reputable brand that has been around for over 15 years.
We support people with all aspects of their everyday living, so they can enjoy the best possible quality of life. Each service is tailored to meet each person’s requirements. Visits can range from a fortnightly service to once or more daily, right through to overnight or 24 hour care.
To ensure the right people join Just Better Care team, we use a thorough recruitment process. All recruitment is carried out locally.
All applicants should submit an online application, together with their resume and relevant supporting documentation. Your local Just Better Care office will review your application and will make contact with all shortlisted applicants. If you have been shortlisted you may receive a telephone call before being invited to an interview.
At Just Better Care we thoroughly screen all candidates before they can start work with us. This includes having a current and valid NDIS workers screening check and/or federal police check, working with children check (where applicable), proof of working rights in Australia (i.e. Passport or Birth Certificate), VISA documentation (if applicable) and current driver’s licence. If you are involved in transport services, then we also require current car registration and insurance. In addition, all Community Support Workers require a valid first aid and CPR certificate. We also require that applicants provide academic certificates and transcripts (where relevant). You may also be asked to supply proof of vaccination. Shortlisted candidates will also be required to undergo reference checks. Applicants who succeed through the recruitment process will be invited to attend orientation training. The local office will take you through our comprehensive training and onboarding program and set you up for success in your new role.
All our staff go through a comprehensive orientation program before they can start working with us. Our staff also have access to ongoing training opportunities to ensure their skills remain up to date (including annual mandatory refresher training, and skills development programs). We also provide a variety of free online learning resources to staff (including access to over 100 courses in our Learning Management System).
There are four:
- Support Worker
- Registered Nurse
- Enrolled Nurse
- Coordinator
However, role types may vary according to the size of the business. A small, new business may only have a manager, coordinator and a team of support professionals and nursing staff. Whereas a large, established business may, in addition, employ a package manager, finance manager/bookkeeper, HR manager and administrative staff.
Our support workers provide a range of crucial care and support services to customers in all aspects of their daily life. The support services delivered is individualised to the customer’s needs so that they may continue to live their best life at home. The support workers responsibilities may include, transportation, light domestic duties, personal care, meal preparation and other health and wellness related activities. You must be able to travel between customers’ homes, by providing your own transport.
This is a role that can bring great job satisfaction, and is a fantastic opportunity to build trusted and valued relationships with both your colleagues and those you are caring for. You will work with people from all walks of life, with different backgrounds, needs, lifestyles and personalities, and will be making a difference on a daily basis. Just Better Care will provide the training and practical supervision you need to do your job well.
Being part of the Just Better Care team is rewarding and gives great job satisfaction, but it also demands commitment and professionalism. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can help customers stay in touch with the things that really matter to them, even on difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care.
It is also essential you have a positive attitude, genuinely care for others, and are reliable and passionate about providing support. You need to understand what the role of a support worker entails, and be able to follow instructions. Support workers will demonstrate a commitment to best practice, ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care’s policy and procedures.
Ideally you will have some previous experience (or transferrable skills), but this is not always necessary.
In most offices a Certificate III or Certificate IV in Aged Care, Disability or Individual Support and or equivalent is desirable. For some offices, these qualifications will be essential. Knowledge and experience of community care is definitely an advantage. People who are good support workers have a combination of care, compassion and a calm approach, together with an enthusiasm for improving the quality of life of the people they support.
Customers tell us that one of the things that really matters to them is having a stable and reliable team of caring and professional care workers. In this role, you will help ensure this is always the case.
Coordinators are office based staff who perform an integral role in ensuring services are delivered to customers. The coordinator is responsible for coordinating the delivery of services using a team of support workers.
You will have excellent planning and organisational skills to ensure each customer receives the care and support they need, on time. This involves:
- Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Allocating staff with the right skills and experience to deliver the best quality care and support to each customer
- Organising staff rosters to minimise changes to the service and travel between customers homes
- Responding efficiently to day to day changes in care and support packages
The role offers the opportunity for developing positive working relationships with customers, their families and the Just Better Care team. You will provide a crucial link between each customer and their care worker, and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
You will also be required to optimise employees’ schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed.
This role offers a great step into community care and the opportunity to be part of a supportive team striving to provide the best homecare and support services.
Working for a franchise business means that your local office is part of a network of individual businesses. Each business (franchise owner) has a license to trade using the brand and methods of the franchisor – in this case, Just Better Care Australia.
We only select the right franchise owners to join our brand and strive hard to work in partnership with them to provide quality home care services. Our proven business systems ensure the customer comes first in everything that we do. Just Better Care Australia has a dedicated national team which is in regular contact with franchise owners across the country. They provide advice and support to make sure businesses maintain the high quality standards of our brand. Participating Just Better Care offices are ISO 9001 accredited, and participate in Aged Care and NDIS audits assuring you that our systems and processes are best practice. Just Better Care offices are ISO 9001 accredited, and participate in Aged Care and NDIS audits as well as yearly audits with the Just Better Care Australia team, ensuring that our systems and processes are best practice. In addition, staff members are screened at recruitment stage, and compliance related documentation is gathered throughout the employee journey i.e. all employees need to obtain NDIS worker screening check and/or federal police check.
Just Better Care is regularly audited as part of our ISO accreditation. Auditors look through all systems, policies, procedures to ensure Just Better Care meets the regulator's high standards.
This year, 88% of employees said that their local Just Better Care office is a great place To Work.
Just Better Care is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at Just Better Care.
Proud to be a Best Workplaces™ in Australia 2024
Just Better Care is the only home care provider to receive a Best Workplaces™ status across the Healthcare and Social Assistance category.
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Make a difference in your local community with Just Better Care
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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