Feedback

At Just Better Care we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do.

You may also choose to contact Just Better Care head office.

Contact Geelong

03 5222 1518

Connect with us on Facebook

Office hours

Monday

8am-5pm

Tuesday

8am-5pm

Wednesday

8am-5pm

Thursday

8am-5pm

Friday

8am-5pm

Saturday

Closed

Sunday

Closed

Services are provided 24 hours, 7 days a week

Responding to complaints

Just Better Care responds to all complaints quickly. This includes reviewing the complaints process with the customer and inviting the customer to participate in the resolution process. Just Better Care prioritises feedback based on the level of risk to the wellbeing, safety and health of customers. We investigate all complaints in consultation with those involved, communicate the outcome of the complaint in a timely manner and ask for your feedback as to how your complaint was handled.

Alternatively you may wish to receive support from the following external bodies:

National Aged Care Quality and Safety Commission
Website: www.agedcarequality.gov.au/making-complaint/lodge-complaint

The NDIS Quality and Safeguards Commission
Phone Options:
1800 035 544 (free call from landlines) or
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544

Victoria Disability Services Commissioner
Phone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Website: www.odsc.vic.gov.au

Compliments

Just Better Care enjoys hearing feedback from customers, particularly when our staff are providing great quality services and support.

Possible Awards

Should you wish to compliment a Just Better Care staff member, we encourage you to contact your local office and/or nominate staff for a Possible Award.

For more information on how to nominate staff visit the Possible Awards website