The Just Better Care team will assist you every step of the way to develop a diverse plan of support with all the services you need, when you need them. We local team will also be in regular contact both formally and informally to ensure that you're getting all the support you need.
Support services can be structured around your existing daily schedule and arranged for as little or as often as required, on a short or long-term basis.
Gain priority access to the Just Better Care team and scale the support and services required. Revising your schedule of support whenever you need to.
Remain in control and connected to your Just Better Care team, trusted contacts and your family, with the award-winning MyJBC app available on Apple and Android Smartphones and Tablets.
*Once downloaded your local Just Better Care office will need to issue you with your username, password and
All team members are subject to rigorous screening and hand-picked and matched for suitability based on a range of factors including your health and support needs.
Reassurance that you or your loved ones can receive support immeaditely, without waiting for government-funding, health assessments, income testing or approvals. Support services delivered via Just Better Care Private can evolve as needed.
We work alongside customers and their families via a consultative process to agree on a comprehensive plan of supports that’s just right for each individual. This plan evolves as required or as requested by the customer or the family either by way of a formal assessment or ad-hoc requests for additional services.
Across the Just Better Care network, we consistently deliver thousands of hours of care every day to our customers, supporting them in their homes and remaining engaged in their local community. Our systems and processes are iSO accredited and all team members are experienced and qualified, so you can trust in Just Better Care Private.
It’s our goal to assist our customers to remain independent and safe in their own home, providing a range of consistent, quality support services, from help around the home to clinical and high-intensity support.
Our experienced team will tailor a plan of support services that meet all your requirements, from occasional visits to comprehensive, 24-hour support.
We understand the importance of family and local connections. With its award-winning technology, our MyJBC app ensures you stay connected with the support you need, can communicate with your loved ones, and control your services in your own time.
You may wish to purchase additional support hours, above and beyond an existing support plan for yourself or for a loved one.
Talk to your local Just Better Care office about your options to “top up” hours of support with a range of quality support services.
Alternatively, we can design a plan that works alongside your existing services.
Our experienced teams will assist you in transitioning safely from hospital to home, offering immediate support for people of all ages, and their families.
Stay surrounded by the familiar comforts of home and receive quality support from our local healthcare professionals.
Support can be provided as intensive services for a short time, or varied levels of support over a longer period.
A while back I noticed that my Mum wasn't coping at home on her own. Mum doesn't want to go into a nursing home and with the support of her local Just Better Care office I was able to get home care quickly.
When I came out of Hospital after heart surgey I wasn't able to do things for myself. I credit my speedy recovery to the wonderful team at my local Just Better Care
Jenny loves her Support Worker from Just Better Care. I added another four hours a week to her plan so she can go to the local NDIS movie club with her friends. She looks forward to it every week
When I go travelling overseas or interstate. I can easily make changes to my schedule of supports. It's just a quick phone call and it's been so easy working with the my local office, it's never an issue.
Yes, each Just Better Care has a walk in location in the community. They are owned, opeated and managed by a team of local healthcare professionals, including Nurses, Support Workers, Office Support Team. They are also supported by a national support office.
Just Better Care Private was launched in August 2024 to cater to customers who wish to independently fund their support services or top-up an existing support plan with additional hours or support services.
Yes, the Just Better Care brand has been providing in-home support services for almost 20 years.
Every office is independently owned, operated and managed and as such, the billing arrangements and terms of payment can vary between offices. The most common scenario is that an invoice will be generated weekly and payment terms will be within 7 days of receipt of invoice. Please verify this with your local Just Better Care office
This will vary between Just Better Care locations as well as penalties such as cancellation fees. Typically, cancellations are accepted at no additional charge within 48 hours of the shift commencing.
Your Service Agreement will list out all the terms and conditions that are applicable to your support services, including how the local office deals with cancellations and rescheduling services.
Every Just Better Care location endeavours to provide the highest level of customer service and personalisation to all customers, each office will prioritise these requests around the needs of a customer
Yes, you will meet your Just Better Care Support Team and if your original team changes we will notify you of this change. If at anytime you have any questions about your team, your schedule or your support services, contact your local office team or coordinator.
Yes, all of our Support Workers understand that they need to perform their duties in a safe and responsible manner and this may mean that there are some tasks or requests that they will unable to perform. It's best to discuss any new requests or services with your office coordinator so that they can be arranged prior to the commencement of the rostered service.
Yes, the team member who is rostered for the service is qualified and experienced in the support being provided. Each office has access to Support Workers, Nurses and other healthcare professionals to support customers with a variety of support requirements.
Just Better Care also provide ongoing support and education to all team members so that they provide support at the highest standard to all customers.
Yes, we’ve got experience working with a range of medical conditions. All Just Better Care team members undergo extensive training and have the relevant qualifications to deal with support of a clinical nature as well as long-term conditions.
Private home care is personalised support in your home. You pay in full for all services provided; there is no Government subsidy. This also means that families receive the care they need without a waitlist for the service.
Participating Just Better Care offices provide the full range of Just Better Care services, including:
Just Better Care offices also have access to a range of local allied health professionals, including Occupational therapists, nutritionists, physiotherapists, podiatrists and more.
You can receive as many hours of care as you need each week. The hours can be easily increased or decreased whenever your needs change. You can also continue to work with your current trusted providers of cleaning and gardeners as part of your ongoing support plan.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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