This role offers the potential for an amazing and fulfilling experience. Our Enrolled Nurses provide professional nursing care in consultation and cooperating with the customer, their representatives, their medical practitioner(s) and other health professionals. If you are dedicated and passionate about making a real difference to people’s lives and want a career you can be proud of, this could be the role for you.
Being an Enrolled Nurse for Just Better Care gives immense job satisfaction. You will enjoy the special privilege of building unique trusting relationships with each of your customers. Our Enrolled Nurses enter the homes of customers from all walks of life, with different backgrounds and needs, lifestyles and personalities and provide professional nursing care tailored to individual customer wants and needs. Our Enrolled Nurses enjoy their jobs knowing that the important work they do enhances the lives of our customers each and every day.
This important role brings challenges as well as rewards. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.
You must be able to travel between customers’ homes, by providing your own transport. You will also need current national registration as an Enrolled Nurse, evidence of continued professional development in accordance with the National Registration Boards standards, a current Federal Police Check and a current First Aid certificate.
As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.
All our roles offer the potential for an amazing and fulfilling experience.
You will provide professional care in consultation and cooperating with the customer, their representatives, their medical practitioners, and other health professionals. If you are dedicated and passionate about making a real difference to people’s lives, and want a career you can be proud of, we could be the employer for you.
You will enjoy the special privilege of building unique trusting relationships with each of your customers. Our customers are from all walks of life, with different backgrounds and needs, lifestyles and personalities. Our employees enjoy their jobs, knowing that the important work they do enhances the lives of our customers each and every day.
Key roles available at Just Better Care
The Coordinator is responsible for the continuity of care for all of our customers. This vital role has a huge impact on the lives of many people who rely on our care and support. If you want to join a dynamic team making a positive difference to our customers’ lives, then this could be the role for you.
Customers tell us that what really matters to them is having a stable team of caring and professional care workers whom they can rely upon. The Coordinator is responsible for making this happen. The ability to problem solve and think clearly when under pressure is essential for this important role in our company. You will use your excellent planning and organisational skills to make sure that each customer receives the care and support that they expect on time. This involves:
- Allocating staff with the right skills and experience to deliver the best quality care and support to each customer
- Organising staff rosters to minimise changes to the service and travel between customer’s homes
- Responding efficiently to day to day changes in the care and support packages
The role offers the opportunity for developing positive working relationships with customers, their families and the Just Better Care team. You will provide a crucial link between each customer and their care worker. You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
The Coordinator must also be clear about the best way to work with care worker schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed
This role offers a great step into community care and the opportunity to be part of a supportive team striving to provide the best homecare and support services.
This role offers the potential for an amazing and fulfilling experience. Our Registered Nurses provide professional nursing care in consultation and cooperation with the customer, their representatives, their medical practitioner(s) and other health professionals. If you are dedicated and passionate about making a real difference to people’s lives and want a career you can be proud of, this could be the role for you.
Being a Registered Nurse for Just Better Care gives immense job satisfaction. You will enjoy the special privilege of building unique trusting relationships with each of your customers. Our Registered Nurses enter the homes of customers from all walks of life, with different backgrounds and needs, lifestyles and personalities and provide professional nursing care tailored to individual customer wants and needs. Our Registered Nurses enjoy their jobs knowing that the important work they do enhances the lives of our customers each and every day. You will also provide leadership, supervision and clinical support to Just Better Care team members.
This important role brings challenges as well as rewards. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.
You must be able to travel between customers’ homes, by providing your own transport. You will also need current national registration as a Registered Nurse, evidence of continued professional development in accordance with the National Registration Boards standards, a current Federal Police Check and a current First Aid certificate.
As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.
This role offers the potential for an amazing and fulfilling experience. Our Support Workers provide crucial care and support to customers in all aspects of their daily life. If you are dedicated and passionate about making a real difference to people’s lives and want a career you can be proud of, this could be the role for you.
Being a Support Worker for Just Better Care gives immense job satisfaction. You will enjoy the special privilege of building unique trusting relationships with each of your customers. Our Support Workers enter the homes of customers from all walks of life, with different backgrounds and needs, lifestyles and personalities, and provide a unique care experience tailored to individual customer wants and needs. Our Support Workers enjoy their jobs knowing that the important work they do enhances the lives of our customers each and every day.
This important role brings challenges as well as rewards. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.
You must be able to travel between customers’ homes, by providing your own transport. You will also need a current Federal Police Check, Working with Children check and hold a current First Aid certificate.
We provide the training and practical supervision you need to do your job well.
As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.
Just Better Care is a trusted brand that people want to be a part of
I am proud of the difference I make every day in my role, particularly within our local Aboriginal community. This role is much more than meets the eye.
Janine Schmidt, 2022 National Possible Awards Finalist - Office Support Staff
My role as a Support Worker is diverse and meaningful, I see the positive impact I have on the lives of my customers and their families.
Ken Phromma, Support Worker & 2022 National Possible Award Finalist
Shortly after services with Just Better Care I had a major lifestyle change occur, which had the potential to send me into a nursing home, which is something I'm at pains to avoid, one call to the local friendly Just Better Care team and I had access supports I needed to remain safe and indepedent at home.
Just Better Care customer
I don't know where I would be without my Support Workers at Just Better Care they are always looking for ways to help and they do this so pleasantly. I have never felt more supported
Valued Customer
My Support Worker has been exceptional she has taken the time to really get to know me, she assists me in attending appointments and speaking with health practitioners. She always ensures I have a voice.
I feel extremely empowered when in her company
Just Better Care customer
We're looking for passionate, experienced and caring individuals
Apply online now or contact our office for more information
Frequently asked questions
Making a positive difference to someone else’s life can be highly rewarding. You will be part of a team that’s dedicated to enhancing the lives and wellbeing of others. We value our staff because we believe they are vital to our success.
Just Better Care offers excellent support and the opportunity to develop a rewarding career in community care. You will enjoy the benefits of flexible hours, weekly pay, local work - close to home, access to our free employee assistance program, training opportunities, and access to our free online learning tools and resources to support your career development. You will also have the assurance of working for a reputable brand that has been around for over 15 years.
We support people with all aspects of their everyday living, so they can enjoy the best possible quality of life. Each service is tailored to meet each person’s requirements. Visits can range from a fortnightly service to once or more daily, right through to overnight or 24 hour care.
To ensure the right people join Just Better Care team, we use a thorough recruitment process. All recruitment is carried out locally.
All applicants should submit an online application, together with their resume and relevant supporting documentation. Your local Just Better Care office will review your application and will make contact with all shortlisted applicants. If you have been shortlisted you may receive a telephone call before being invited to an interview.
At Just Better Care we thoroughly screen all candidates before they can start work with us. This includes having a current and valid NDIS workers screening check and/or federal police check, working with children check (where applicable), proof of working rights in Australia (i.e. Passport or Birth Certificate), VISA documentation (if applicable) and current driver’s licence. If you are involved in transport services, then we also require current car registration and insurance. In addition, all Community Support Workers require a valid first aid and CPR certificate. We also require that applicants provide academic certificates and transcripts (where relevant). You may also be asked to supply proof of vaccination. Shortlisted candidates will also be required to undergo reference checks. Applicants who succeed through the recruitment process will be invited to attend orientation training. The local office will take you through our comprehensive training and onboarding program and set you up for success in your new role.
All our staff go through a comprehensive orientation program before they can start working with us. Our staff also have access to ongoing training opportunities to ensure their skills remain up to date (including annual mandatory refresher training, and skills development programs). We also provide a variety of free online learning resources to staff (including access to over 100 courses in our Learning Management System).
There are four:
- Support Worker
- Registered Nurse
- Enrolled Nurse
- Coordinator
However, role types may vary according to the size of the business. A small, new business may only have a manager, coordinator and a team of support professionals and nursing staff. Whereas a large, established business may, in addition, employ a package manager, finance manager/bookkeeper, HR manager and administrative staff.
Our support workers provide a range of crucial care and support services to customers in all aspects of their daily life. The support services delivered is individualised to the customer’s needs so that they may continue to live their best life at home. The support workers responsibilities may include, transportation, light domestic duties, personal care, meal preparation and other health and wellness related activities. You must be able to travel between customers’ homes, by providing your own transport.
This is a role that can bring great job satisfaction, and is a fantastic opportunity to build trusted and valued relationships with both your colleagues and those you are caring for. You will work with people from all walks of life, with different backgrounds, needs, lifestyles and personalities, and will be making a difference on a daily basis. Just Better Care will provide the training and practical supervision you need to do your job well.
Being part of the Just Better Care team is rewarding and gives great job satisfaction, but it also demands commitment and professionalism. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can help customers stay in touch with the things that really matter to them, even on difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care.
It is also essential you have a positive attitude, genuinely care for others, and are reliable and passionate about providing support. You need to understand what the role of a support worker entails, and be able to follow instructions. Support workers will demonstrate a commitment to best practice, ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care’s policy and procedures.
Ideally you will have some previous experience (or transferrable skills), but this is not always necessary.
In most offices a Certificate III or Certificate IV in Aged Care, Disability or Individual Support and or equivalent is desirable. For some offices, these qualifications will be essential. Knowledge and experience of community care is definitely an advantage. People who are good support workers have a combination of care, compassion and a calm approach, together with an enthusiasm for improving the quality of life of the people they support.
Customers tell us that one of the things that really matters to them is having a stable and reliable team of caring and professional care workers. In this role, you will help ensure this is always the case.
Coordinators are office based staff who perform an integral role in ensuring services are delivered to customers. The coordinator is responsible for coordinating the delivery of services using a team of support workers.
You will have excellent planning and organisational skills to ensure each customer receives the care and support they need, on time. This involves:
- Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Allocating staff with the right skills and experience to deliver the best quality care and support to each customer
- Organising staff rosters to minimise changes to the service and travel between customers homes
- Responding efficiently to day to day changes in care and support packages
The role offers the opportunity for developing positive working relationships with customers, their families and the Just Better Care team. You will provide a crucial link between each customer and their care worker, and will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
You will also be required to optimise employees’ schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed.
This role offers a great step into community care and the opportunity to be part of a supportive team striving to provide the best homecare and support services.
Working for a franchise business means that your local office is part of a network of individual businesses. Each business (franchise owner) has a license to trade using the brand and methods of the franchisor – in this case, Just Better Care Australia.
We only select the right franchise owners to join our brand and strive hard to work in partnership with them to provide quality home care services. Our proven business systems ensure the customer comes first in everything that we do. Just Better Care Australia has a dedicated national team which is in regular contact with franchise owners across the country. They provide advice and support to make sure businesses maintain the high quality standards of our brand. Participating Just Better Care offices are ISO 9001 accredited, and participate in Aged Care and NDIS audits assuring you that our systems and processes are best practice. Just Better Care offices are ISO 9001 accredited, and participate in Aged Care and NDIS audits as well as yearly audits with the Just Better Care Australia team, ensuring that our systems and processes are best practice. In addition, staff members are screened at recruitment stage, and compliance related documentation is gathered throughout the employee journey i.e. all employees need to obtain NDIS worker screening check and/or federal police check.
Just Better Care is regularly audited as part of our ISO accreditation. Auditors look through all systems, policies, procedures to ensure Just Better Care meets the regulator's high standards.
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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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