Support is varied and personalised based on each customer and their needs.
Each local office team will work alongside customers and their families to build out a plan of support and if you need to make a change, it’s so easy with Just Better Care Private
The driving force behind every Just Better Care team member is to assist our customers and their families to live independently, while being assisted with a range of support services at home.
Just Better Care Private offers the additional benefits of control, autonomy and immediacy, so that we can develop a flexible and scalable support plan and deliver services quickly into the home without unnecessary delays or restrictions that are inherent with the government-funding processes, waitlists or external assessments.
Working with our customers, we understand that life happens, and circumstances change and evolve.
We also know the benefit a few additional hours of support can provide, to overcome a challenge or an issue that requires more attention.
Just Better Care Private is perfect for our customers who need access to quality support sooner and wish to have more control over the services provided. With over a decade of experience, we will listen to your needs and build a plan of support that can assist you.
Returning from hospital can be overwhelming and often, support is required intensively and immediately.
Just Better Care Private is the perfect solution to ensure a comfortable transition from hospital to home, supported by a team of clinical and healthcare professionals.
All you need to do is focus on your recovery and we can do the rest! Talk to our expert local office team, who will define your requirements and configure a plan to suit.
You’ll be pleasantly surprised at how quickly we can begin assisting you with support services. Give our experienced team a call to get started right away.
Yes, each Just Better Care has a walk in location in the community. They are owned, opeated and managed by a team of local healthcare professionals, including Nurses, Support Workers, Office Support Team. They are also supported by a national support office.
Just Better Care Private was launched in August 2024 to cater to customers who wish to independently fund their support services or top-up an existing support plan with additional hours or support services.
Yes, the Just Better Care brand has been providing in-home support services for almost 20 years.
Every office is independently owned, operated and managed and as such, the billing arrangements and terms of payment can vary between offices. The most common scenario is that an invoice will be generated weekly and payment terms will be within 7 days of receipt of invoice. Please verify this with your local Just Better Care office
This will vary between Just Better Care locations as well as penalties such as cancellation fees. Typically, cancellations are accepted at no additional charge within 48 hours of the shift commencing.
Your Service Agreement will list out all the terms and conditions that are applicable to your support services, including how the local office deals with cancellations and rescheduling services.
Every Just Better Care location endeavours to provide the highest level of customer service and personalisation to all customers, each office will prioritise these requests around the needs of a customer
Yes, you will meet your Just Better Care Support Team and if your original team changes we will notify you of this change. If at anytime you have any questions about your team, your schedule or your support services, contact your local office team or coordinator.
Yes, all of our Support Workers understand that they need to perform their duties in a safe and responsible manner and this may mean that there are some tasks or requests that they will unable to perform. It's best to discuss any new requests or services with your office coordinator so that they can be arranged prior to the commencement of the rostered service.
Yes, the team member who is rostered for the service is qualified and experienced in the support being provided. Each office has access to Support Workers, Nurses and other healthcare professionals to support customers with a variety of support requirements.
Just Better Care also provide ongoing support and education to all team members so that they provide support at the highest standard to all customers.
Yes, we’ve got experience working with a range of medical conditions. All Just Better Care team members undergo extensive training and have the relevant qualifications to deal with support of a clinical nature as well as long-term conditions.
Private home care is personalised support in your home. You pay in full for all services provided; there is no Government subsidy. This also means that families receive the care they need without a waitlist for the service.
Participating Just Better Care offices provide the full range of Just Better Care services, including:
Just Better Care offices also have access to a range of local allied health professionals, including Occupational therapists, nutritionists, physiotherapists, podiatrists and more.
You can receive as many hours of care as you need each week. The hours can be easily increased or decreased whenever your needs change. You can also continue to work with your current trusted providers of cleaning and gardeners as part of your ongoing support plan.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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