At Just Better Care Townsville Cairns, we’re passionate about something big: helping individuals unlock the potential of the National Disability Insurance Scheme (NDIS). It’s not just another government initiative—it’s a game-changer! Designed to give people living with a disability the funding and support they need, the NDIS helps participants lead more independent, fulfilling lives. We’re here to ensure that journey is smooth, flexible, and—most importantly—personalised. By tailoring our services to meet the unique goals of every participant, we’re proud to play a role in making independence and a better quality of life more than just a dream.

So, What exactly is the NDIS?

The National Disability Insurance Scheme, or NDIS, provides financial support to Aussies living with permanent and significant disabilities. But it’s more than just funding—it’s about giving people control over their lives. The NDIS is all about choice and empowerment, offering participants the freedom to decide what supports work best for them. Each individualised plan is crafted to meet specific needs and aspirations, from personal care and mobility assistance to therapy, social activities, and more.

How Just Better Care Townsville Cairns Aligns with the NDIS Vision

We don’t just provide services—we’re a registered NDIS provider committed to delivering care that’s as unique as the individuals we support. Our flexible services empower participants to live with more independence, pursue their goals, and live their lives on their own terms. It’s all about supporting their personal journey.

Here’s how we do it:

Personalised Care Plans: Built Just for You No two participants are alike, and we get that. That’s why we work closely with individuals and their families to craft personalised care plans that fit their exact needs and NDIS goals. Whether it’s gaining confidence in daily living, boosting social connections, or managing health more effectively, we’re here to help every step of the way.

  • Goal-Centred Care: Everything we do is laser-focused on supporting NDIS goals, whether it’s increasing independence, improving mobility, or helping participants get access to education or work opportunities.
  • You’re in Control: We believe participants should be in the driver’s seat when it comes to their support, so we work collaboratively to ensure they have choice and control over the services they receive.

In-Home Support: Your Space, Your Comfort Home is where the heart is, and our in-home support services ensure participants can remain in the comfort of their own space while getting the assistance they need. From personal care to household tasks, we’re there to lend a helping hand without taking over.

  • Personal Care: Whether it’s bathing, dressing, grooming, or hygiene, our caregivers assist participants with dignity and respect.
  • Meal Prep Made Easy: We help prepare delicious meals that meet dietary needs and preferences—because food should always be something to enjoy!
  • Daily Chores, Handled: Light housekeeping, laundry, and maintaining a safe, clean environment are all part of our service to make life easier for participants.
  • Medication Management: We provide gentle reminders and administration support to help participants stay on top of their health needs.

It’s all about fostering independence—helping participants take control of their day-to-day lives while still providing the support they need.

Community Access: Connecting and Thriving For many participants, being part of the community is a huge goal. Just Better Care Townsville Cairns is all about connecting individuals to their wider world—whether it’s through recreational activities, social gatherings, or skill-building workshops. We’re here to help participants break out of their shells and explore new possibilities.

  • Out and About: Whether it’s attending local events or finding the right social group, we help participants get out into the world and engage with their community.
  • Building Skills for Life: From learning to use public transport to managing money or exploring new environments, we support participants in becoming more confident and independent in the community.
  • Education and Employment: Got big dreams for education or work? We help participants access training programs and employment opportunities, giving them the support they need to chase those ambitions.

Living Independently: The NDIS Dream The NDIS is all about helping people live as independently as possible. At Just Better Care Townsville Cairns, we’re committed to providing the tools, support, and encouragement participants need to thrive.

  • Life Skills for the Win: We work with participants to develop essential life skills, like budgeting, cooking, and personal hygiene, helping them manage their households and take control of their routines.
  • Support Coordination: It can be overwhelming to juggle all the services and supports in an NDIS plan. That’s where we come in. We help participants coordinate everything, ensuring they’ve got access to the right resources at the right time.

Specialised Care for Complex Needs For participants with more complex needs—whether it’s a physical, intellectual, or mental health challenge—our tailored support services are here to make sure they receive the specialised care they require.

  • Therapeutic Support: We team up with healthcare professionals and therapists to ensure participants get the occupational, speech, or physio support they need.
  • Complex Health Needs? No Problem: Our caregivers are trained to assist with more intricate health requirements, including mobility support, managing medical devices, and caring for chronic conditions.

Respite Care: Caring for the Carers Let’s be honest—caring for someone with a disability can be tough. That’s why we offer respite care for families, giving primary caregivers a much-needed break while their loved ones are well looked after.

  • Flexible Options: Whether in-home or short-term respite, we offer options that work for the family.
  • Consistent Quality: Even during respite, we provide the same high-quality, personalised care, giving families peace of mind while they recharge.

Helping Participants Smash Their Goals

Everything we do is about empowering NDIS participants to achieve their goals, whether big or small. Whether it’s learning new skills, boosting independence, or improving their overall quality of life, we work closely with each individual to create a care plan that’s all about making progress.

Working Hand-in-Hand with Participants and Families 

Collaboration is key. We work closely with participants, their families, and NDIS plan managers to ensure our services are aligned with individual goals and needs.

  • Open Communication: We keep the lines of communication open, making sure everyone is on the same page throughout the care process.
  • Constant Review: Needs evolve, and so should the care plan. We regularly review and adapt care plans to ensure they’re still hitting the mark.