In this article:
We hear from Mary John, who cared for her daughter and a neighbour living with dementia before joining Just Better Care as a Community Support Professional at 59. It positions family caring experience as a natural pathway into paid support work, and highlights the onboarding, training, and career development support available with Just Better Care for people making that transition from an unpaid carer to a professional Support Worker.Mary John's path to becoming a Community Support Professional began the way it does for many Just Better Care team members — by starting out as a carer in the home for someone she loved.
With a background spanning business college, pharmacy work and reception, Mary had built a varied career. But at 55, she felt something was missing. Then her circumstances changed.
"My daughter lives with mental illness, but about nine years ago she became very ill. So I left my full-time position to be her carer." — Mary John, Community Support Professional |
While caring for her daughter, Mary also stepped in to help a neighbour's brother, Reg, who was living with dementia. What started as shopping, cooking and laundry grew into a much fuller role.
"I ended up taking him to all appointments and looking after his bills." — Mary John, Community Support Professional |
When Reg eventually needed round-the-clock care and her daughter's health improved, Mary found herself at a crossroads. But those two experiences had shown her something important: she had found her purpose. At 59, she joined Just Better Care.
It's a story that will resonate with many. A significant number of Community Support Professionals come to the role after caring for a family member or friend. Through that experience, they discover both their capability and the deep satisfaction that comes from supporting someone with dignity and respect. The transition to professional support work is often a natural next step.
Just Better Care supports your career transition Just Better Care is set up to support people moving from family caring into paid support work. We offer thorough onboarding and training, an Employee Assistance Program, weekly pay, and genuine pathways to grow your career. Explore career opportunities. |
"Just Better Care put me through a thorough orientation, trained me and helped me gain the skills required for the role. I never looked back!" — Mary John, Community Support Professional |
Mary went on to complete a Certificate III in disability and aged care, building on the practical experience she already had. And while supporting clients is different from caring for family, the emotional reward is just as real.
"I have had many clients that I have formed a wonderful bond with. You become a part of the family when you have regular clients. You put a smile on their face and make a difference to their lives. This is the most rewarding job I have ever had." — Mary John, Community Support Professional |
Her one regret? Starting later than she would have liked.
"I wish I had started this type of work earlier in life. There are so many people out there that need us." — Mary John, Community Support Professional |
Ready to turn your caring experience into a career?Roles are flexible, your experience matters, and getting started is straightforward. Talk to your local Just Better Care office today. Apply now › |
Related reading: Careers stories from the Just Better Care network |
